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Customer Support Web Portal
ETI Platinum, Gold & Standard Support Package Overview Email Addresses: |
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| ETI / Versata is investing heavily in improving your
user-experience! We are investing in better support systems, faster
escalations, a much more interactive method for
listening and acting on user recommendations, much more robust support plan
options and a much more aggressive product development release cycle. In
fact, our first couple ETI Solution releases include approximately four times more the amount
of improvements, fixes and new functionality than our releases did prior to the
Versata acquisition. Help us help you by using our new support systems and by joining us on our quarterly Virtual User Conference Calls where
your input is highly valued, and where you can influence the direction of
ETI Solution so it better serves you! Whether you’re trying to complete a project on time and something isn’t working—or you don’t know how to make something work— our customer support services are there to get you get back up and running—fast. We offer a full range of support options. The front-line of this support is provided by our online service ETI Support for all customers and phone service support for Platinum customers. Customers who have used the AnswerLink™ KnowledgeBase in the past, can continue to refer to the knowledge base for old support requests. |
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