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AnswerLine AnswerLine is ETI's telephone-based technical support system, providing toll-free support from U.S. ETI Solution technical experts. Our AnswerLine staff in the U.S., U.K. and Australia has quick access to numerous test systems as well as to ETI Solution developers and architects. Standard operating hours for AnswerLine are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST in the US, 9:00 a.m.to 5:30 p.m. in the United Kingdom and 8:30 a.m. to 5:00 p.m. EST in Australia. After-hours support for urgent matters is available via US pager (using the same number). The experts who staff ETI's AnswerLine mirror the profile of our Integration Architects. We have formed a team of developers who have both a broad and in-depth set of skills—all of whom constantly seek to expand their product knowledge. AnswerLine
is always seeking new ways to help ETI customers. For example, to
help AnswerLine diagnose your particular problem, ETI Solution's
Administration tool contains an option to gather diagnostic information
about your systems in a format that may be sent by e-mail to AnswerLine
for review. We will also request copies of our customers' environments
be transferred to ETI from time to time so that we may work with
an exact duplicate of the customer's ETI™ world.
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