Please use the following rating scale of 1 through 4 to respond to our survey questions:

1 - poor
2 - fair
3 - good
4 - excellent

1) Response time is the time spent waiting in the queue for the next
available AnswerLine Consultant or the time it takes to get a reply to
an email or voice mail message. How would you rate the promptness
of the AnswerLine's response to problems?

1 2 3 4

Comments: 

2) How long (in minutes) is the usual response time for a problem? 

3) How would you rate the promptness of the delivery of a solution to a
problem?

1 2 3 4

Comments: 

4) How well does the AnswerLine keep you informed of the status of your problems as a solution is being researched and developed?

1 2 3 4

Comments: 

5) How would you rate the quality and correctness of the solutions provided
by the AnswerLine? Do the solutions usually solve the issues completely?

1  2 3 4

Comments: 

6) Do the AnswerLine Consultants provide the solution to your problem
in a professional manner? Are the solutions communicated in a clear and
effective way?

1  2 3 4

Comments: 

7) How would you rate the support that you have received from the
AnswerLine in comparison to other Technical Support organizations
that you have worked with?

1  2 3 4

Comments: 

8) Have you visited the AnswerLink pages of the ETI web site? If so,
how would you rate the value of the information contained on those
pages?

1  2 3 4

Comments: 

9) This question is open for comments and not intended to be scored
on the 1-4 scale: If you could change one thing about the AnswerLine,
what would it be and why?

Comments: 

10) Other Comments: